What to know about this employer:
· Successful Property Development company who consistently works across high end projects.
· Huge growth plans over the next 2 years (additional 60 headcount)
· Enriching culture where employees are engaged and supported
Purpose of the role:
- To manage, mediate and resolve issues in customer’s homes and ensure the correct resources are available to undertake works that need to be carried out.
What to know about this employer:
· Successful Property Development company who consistently works across high end projects.
· Huge growth plans over the next 2 years (additional 60 headcount)
· Enriching culture where employees are engaged and supported
Purpose of the role:
- To manage, mediate and resolve issues in customer’s homes and ensure the correct resources are available to undertake works that need to be carried out.
Day to Day responsibilities:
· Manage inbox and Answer calls - dealing with tenants initial enquiries, questions and queries
· Receive and log all telephone calls and emails from Customers, Clients, Contractors and Internal Contacts
· Ensure all works are co-ordinated and completed in line with agreement
· Provide feedback to the technical department in relation to defective materials etc
· Ensure all relevant documentation and site information is filed and logged on systems
· Ensure the correct allocation of defects reported
· Oversee the work of contractors and report on poor contractor outcomes to the CSM
Skills and attributes:
- Experience in property or construction
- Ability to work independently, prioritise work and take initiative
- Reliable contact for customers, Deliver a very high standard of service
- Problem solver who thrives resolving urgent issues
- Able to demonstrate efficiency and reliability in previous roles
Crisp Recruitment Ltd is a local recruitment consultancy based in Hatfield. We are working on behalf of our client to find suitable candidates
Car allowance and great benefits
lisa.smith@crisprecruitment.co.uk
