What to know about this employer:

• A pharmaceutical distributor, recognised in almost 100 countries
• A customer centric company with an incredible reputation for the service they provide
• Foster a sense of community ensuring employees feel supported and engaged

Purpose of the role:

• To provide a first-class service to all allocated customers, processing all request precisely, accurately within agreed SLA's
• Managing all documentation to ensure orders are shipped correctly worldwide

Key Responsibilities

• Processing orders that require precision and accuracy
• Ensuring customers documentation filed with licenses
• Keeping customers up to date with order status/delivery time
• Preparation of shipments and all required paperwork
• Liaising with warehouse and freight forwarders for bookings.
• Ensure all relevant SOPs and Work Instructions are adhered to.
• Ensure compliance with company and departmental procedures, guidelines, and policies

Skills and Attributes:

• Customer focused and service led
• Strong attention to detail and accuracy skills
• Ability to work under pressure
• Confident and articulate with positive approach
• Ability to prioritise, and manage time effectively